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Alternative dispute resolution in consumer matters according to Article 14 (1) Regulation (EU) No 524/2013, § 36 VSBG
The EU Commission provides a platform for out-of-court online dispute resolution on the Internet at the following link, which can be reached at https://ec.europa.eu/consumers/odr/. This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts involving a consumer.
We are not willing or obliged to participate in a dispute resolution procedure before a consumer arbitration board.
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